PROGRAM COORDINATOR vacancy at University of Washington Medical Center in Seattle

University of Washington Medical Center is at the momment seeking for PROGRAM COORDINATOR on Tue, 30 Jan 2018 02:37:20 GMT. Accurately input patient demographics and reason for call in the Epic In-basket messaging system for nurse advise encounters....

PROGRAM COORDINATOR

Location: Seattle, Washington

Description: University of Washington Medical Center is at the momment seeking for PROGRAM COORDINATOR right now, this vacancy will be arranged in Washington. For detail informations about this vacancy opportunity kindly see the descriptions. Add job to cart

Apply for this job

PROGRAM COORDINATOR

Req #:
152941

Department:
UW MEDICINE TRANSFER CENTER

Posting Date:
01/29/2018

Closing Info:
Open Until Filled

Salary:
$2,999 - $3,995 per month

Union Position:
Yes

This classification is governed by a negotiated labor contract and is subject to union shop provisions.
For more information about union shop provisions, visit Union Information

Shift:
Night Shift

Notes:
This position is primarily a full-time, night-shift position, with the ability to rotate for a 24-hour department.

UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children’s. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

UW Medicine's Transfer Center has an outstanding opportunity for a full-time (100%), night shift, PROGRAM COORDINATOR . The UW Medicine Transfer Center is 24-hour call center comprised of three distinct services: the Community Care Line, Medcon and the Transfer Center. We have a great opportunity for an individual with excellent customer-service skills to facilitate patient calls for nurse advice and consult/transfer requests from providers and clinical staff throughout the WAMI region.

The Program Coordinator is responsible for receiving and documenting incoming calls from providers requesting to transfer patients to UW Medicine, or consult with a specialist. Under general direction from the RNs the Program Coordinator will facilitate transfer-outs, consults, and VPN requests. Throughout the transfer process the Program Coordinator will collaborate across several departments to ensure the accurate and timely flow of MRNs, imaging, and relevant patient documentation in a multiple software-application environment. The Program Coordinator must be able to grasp the nature of the medical concerns being described by these physicians and connect them with the appropriate service or specialist. In addition, the Program Coordinator is responsible for assisting with the training of new staff, monitoring and directing work flow related to special projects, and notifying the manager of any problems related to daily operations, including problems related to callers, consultants, equipment, or personnel. The successful candidate will independently handle complex emergency medical concerns and use sound judgment in making decisions according to established procedures.

RESPONSIBILITIES:
Answer calls from outside providers in the WAMI region and beyond requesting patient transfers and consultations

Connect callers with UW Medicine providers for consultation, lower acuity transfers, and VPN requests

Document calls & record consult notes into the N-Centaurus abase

Answer calls from patients requesting RN advice

Assess callers needs to prioritize emergent or critical issues and direct to the appropriate resource as needed

Collect patient and provider demographics and referring facility contact information to document transfers in the N-Centaurus database

Accurately input patient demographics and reason for call in the Epic In-basket messaging system for nurse advise encounters

Acknowledges and treats all federally-protected patient health information (PHI) in a manner consistent with UW Medicine standards and applicable laws

Collaborate with multiple departments to ensure the accurate and timely flow of patient documentation, including medical record numbers, face-sheets, transfer-summaries, and imaging

Assist nursing staff by providing non clinical info to callers and/or directing callers to appropriate clinics or medical center services as needed

Ensure accuracy and complete patient transfer charts for the preparation of statistical reports

Assist staff with daily follow-up communications to referring physicians and facilities

Assist staff with data integrity and maintenance for the preparation of reports

Other duties and projects as assigned by management

This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.

REQUIREMENTS:
High school graduation or equivalent

AND

Two years of experience in the program specialty

OR

equivalent education/experience.

ADDITIONAL REQUIREMENTS:
Two years of multi-line operator experience in a high-volume setting

Two years of clerical experience or training

Experience working in a team environment

50 WPM typing/data entry and experience in word processing and Excel

OR

One year of experience working as a switchboard operator and experience in a high-volume setting

OR

One year of specialized clerical experience may be substituted for education

DESIRED:
Demonstrated excellent oral and written communication skills

Strong problem solving skills including tolerance for ambiguity

Proficiency in Microsoft Windows navigation & Microsoft Office Suite

Knowledge of medical terminology

Knowledge of medical sub-specialties

Experience working in emergency or crisis situations

Experience in a large complex healthcare system or academic healthcare setting

Familiarity of healthcare industry, trends and coming policy changes

Bachelor’s degree

The University of Washington is a leader in environmental stewardship & sustainability , and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu .

Apply for this job
- .
If you were eligible to this vacancy, please give us your resume, with salary requirements and a resume to University of Washington Medical Center.

Interested on this vacancy, just click on the Apply button, you will be redirected to the official website

Apply PROGRAM COORDINATOR Here

This vacancy starts available on: Tue, 30 Jan 2018 02:37:20 GMT