Customer Service Specialist 2 (HCS) 12912
Location: Lynnwood Washington
Description: State of Washington is hiring Customer Service Specialist 2 (HCS) 12912 right now, this occupation will be placed in Washington. More complete informations about this occupation opportunity please give attention to these descriptions. Our Vision:
Safe, healthy individuals, families and communities Our Mission:
Transforming Lives
Our Values:
Honesty and Integrity Pursuit of Excellence Open Communication Diversity and Inclusion Commitment to Service The Department of Social and Health Services, Aging and Long-Term Services Administration (ALTSA), Home & Community Services (HCS) is recruiting for one (1) permanent position that reports to the Lynnwood Office. Life in Washington: If you live in Washington State, you k! now it offers a quality of life that is unsurpassed. From big-! city living in Seattle to rural living, Washington distinctive Northwest lifestyle mixes a progressive, creative culture with a casual nature. Washington’s industries range from aerospace to high technology to agriculture to trade to forestry and fishing. Seattle is home to several professional sport franchises. In Washington, you are never more than a few hours’ drive to picturesque coastal beaches, dense rain forests, spectacular Mt. Rainier, or stunning wine country.
Duties:
Scope of duties: This position supports an office composed of professional Social Service Specialists 3, financial eligibility specialists, nurse consultants, and adult protective service investigators. This position is responsible for assisting customers and resolving customer service problems and complaints.
Qualifications:
REQUIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES: An Associate’s degree AND two years of experience providing ass! istance to customers regarding inquiries, complaints or problems; OR Bachelor’s degree OR Four years of experience providing assistance to customers regarding inquiries, complaints or problems DESIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:
Ability to communicate and comprehend, through oral and written forms of communication, with management, peers, clients, and the public .
Skill and ability to operate office technology such as desk top and portable computers, photocopiers and fax machines.
Ability to operate multiple complex computer programs essential to the performance of customer service duties;
Ability to work independently;
Ability to follow chain of command;
Ability to adapt and work with changes;
Ability to demonstrate courtesy, respect and honest towards coworkers, customers and clients;
Ability to interpret, apply and explain complex laws, policies and procedures;
Ability to multi-task;
Ability to analyze and solve ! problems;
Ability to manage work volume;
Ability to maintain st! rict confidentiality of all client data;
Ability to follow directions;
Ability to adhere to work schedule.
Supplemental Information:
NOTE: These positions are covered under the Collective Bargaining Agreement. Therefore, as a condition of employment, candidates who are appointed are required to become members of the Washington Federation of State Employees, or pay other representational fees within the first 30 days of employment. NOTE: Background checks are required for employees and applicants considered for selected positions within DSHS. Employees/applicants will be required to sign a release authorizing the background check. Failure to do so shall disqualify the applicant from employment in these positions. Information obtained from background checks will not necessarily preclude employment. SPECIAL NOTE: Attention to detail is important to the successful completion of your application for this position. * Carefully review your applic! ation before submitting .* You may NOT reapply to this posting for 30 days HOW TO APPLY: Please note that initial screening will be solely based on the contents and completeness of the “work experience†section of your application in NeoGov. In order to be considered for this position you MUST apply online and complete the entire Application. A resume mailed, emailed attached to or embedded within the application will not substitute for the “work experience†section of the application. The information provided in your Application must support your selected answers in the application questionnaire. All answers are verified and documentation may be required. Responses not supported in your application will disqualify you for consideration of employment from this requisition. A thorough reference check will be conducted for final applicants. Other Information The Washington State Department of Social and Health Services is an equal opportunity employer and does not dis! criminate on the basis of age, sex, marital status, sexual orientation,! race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the recruiter at (253) 983-6575. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. Should you have questions about completing the online application, BEFORE you submit your application , please contact the recruiter, Angel Correa, at 253.983.6575 or corream@dshs.wa.gov (preferred)
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to State of Washington.
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This occupation starts available on: Sat, 14 Dec 2013 02:49:08 GMT
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