MANAGER, CLINICAL RESEARCH CENTER
Location: Seattle Washington
Description: University of Washington is presently looking of MANAGER, CLINICAL RESEARCH CENTER right now, this vacancy will be placed in Washington. More details about this vacancy opportunity kindly see the descriptions. Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States as rated by U.S. News & World Report 2012 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine. The University of Washington is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UWMC has an outstanding opportunity for a Health Services Nurse Manager. The Health Services Nurse Manager is accountable for the overall clinical and research management of the Clinical Research Center (CRC) through operationalizing the UW Medical Center, CRC and Institute of Translational Health Sciences (ITHS) values, mission and goals. The Nurse Manager develops effective and efficient operations and is accountable for:
- Human resource management including staff selection, supervision, mentoring, clinical development and evaluation
- Financial oversight including preparation of a fiscal plan, monitoring of operating and capital expenses, evaluation of feasibility and cost effective implementation of clinical research protocols
- Delivery of safe and high quality care with ongoing quality performance improvement initiatives and program evaluation
- Compliance management to ensure adherence to clinical and research compliance policies, procedures and standards of conduct. The Health Services Nurse Manager fosters a professional environment and satisfaction consistent with UW Medicine Service Culture guidelines through a commitment to excellence. The Health Services Nurse Manager is solution-oriented and demonstrates effective collaborative communication while partnering with the CRC medical director and staff, principal investigators and study teams, UWMC, ITHS and School of Medicine leadership.
Demonstrates Competency in the Following Areas:
HUMAN RESOURCES
1. Responsible for interviewing, hiring, performance improvement, disciplinary process and recommending termination of staff for the clinic.
2. Provides for professional growth and development of clinic staff through identification of needs, sponsoring training programs, encouraging education (formal and continuing) efforts and evaluation of same.
3. Responsible for completion of regular performance evaluations for each staff member; conducts evaluations for new staff prior to completion of probationary period.
4. Counsels employees, develops staff and, as appropriate, utilizes the disciplinary process.
5. Assumes responsibility for own personal continuing education and developmental needs; attends meetings, workshops to enrich personal knowledge, growth and management skills.
LEADERSHIP & DEVELOPMENT
6. Provides leadership and direction in accordance with organizational goals and objectives.
7. Works with the medical staff to coordinate medical and nursing management of patient care.
8. Continually works on performance improvement activities within clinic. Knows process improvement standards, programs and resources.
9. Serves as a resource to others (medical staff, clinic staff and other clinic mgrs)
10. Demonstrates the ability to be flexible, organized and function under stressful situations.
11. Fosters good public relations for the clinic.
OPERATIONS
12. Coordinates and directs patient care to ensure patients’ needs are met and facility policies are followed.
13. Insures that all appropriate aspects of patient care are provided in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
14. Performance reflects age specific knowledge in all areas of patient care specific to medical specialty.
15. Provides education to staff on performance improvement. Plan and organize orientation and in-service training for clinic staff; participates in and teaches in-services when appropriate.
16. Monitors patient scheduling, referrals and clinic capacity issues, and takes necessary action to address problems.
17. Collaborates with ancillary support services to provide a safe, clean and secure environment for patients, staff and visitors.
18. Monitors utilization of equipment and supplies; orders supplies as needed.
19. Effectively maintains all required records for the clinic; demonstrates good organizational skills.
20. Plans and conducts staff meetings.
21. Assumes the role of patient advocate regarding guidelines found in the Patient Bill of Rights.
22. Consults other clinical departments, as appropriate, to collaborate in operations and performance improvement activities.
23. Plans and organizes orientation and in-service training for clinic staff members; participates in guidance and educational programs.
NURSING (NON-NURSING MANAGERS MAY BE EVALUATED ON SOME OF THESE FACTORS)
24. Decisions made reflect knowledge of facts, knowledge of diseases/surgical conditions, care required and good judgment.
25. Ability to adequately assess and reassess pain. Utilizes appropriate pain management techniques. Educates the patient and family regarding pain management. Insures that Pain Standards are appropriately assessed for clinic patients.
26. Knowledge of medications and IV fluids and their correct administration, based on age of the patient and their clinical condition. Insures nursing staff have skills needed to do the same.
27. Supervises staff to ensure quality of nursing care.
COMPLIANCE
28. Ensures that documentation meets current standards and policies and is completed for each clinic visit. (Clinic Staff)
29. Ensures that clinic staff follows Facility Only Billing guidelines and charge appropriately for services provided.
30. Completes routine audits on time. Follows-up on problems identified thru audit process.
31. Ensures that clinic facility meets all environments of care standards.
32. Ensures that clinic meets JCAHO and DOH standards at all times.
CUSTOMER SERVICE
33. Responsible for resolving patient complaints
34. Models customer service standards for staff and practitioners.
35. Monitors and plans customer service initiatives to better met needs of patients served.
FINANCIAL PERFORMANCE
36. Develops, justifies and maintains a fiscal plan (budget) for the clinic. Monitors patient revenues, expenses and operating expenses (salaries and capital expense items) and provides appropriate reports to the Director and Medical Director as well as clinic staff and Physicians. Takes actions to correct problematic areas.
37. Manages charge documents to ensure timely submission and late charges less than 5%.
38. Develops and implements business plans to enhance clinical services.
39. Manages clinic demand and volume to meet budgeted volume projections in collaboration with medical staff leadership. Takes corrective action if indicated.
40. Performs other related duties as assigned.
UWMC-Wide Competencies:
41. HIPAA Compliance â€" Demonstrates knowledge and understanding of patient privacy rights. Maintains complete confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients. Accesses and uses the minimum necessary patient identifiable information and only when necessary to perform job responsibilities and duties.
42. HIPAA Compliance â€" Demonstrates knowledge and understanding of, and maintains complete confidentiality of employee information and medical center strategic plans and initiatives, financial information or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize employee rights or medical center operations. Accesses and uses the minimum necessary employee and medical center information and only to perform job responsibilities and duties.
43. Compliance Program â€" Demonstrates knowledge and understanding of, and adherence to, UWMC’s Compliance Program policies, procedures and standards of conduct. Demonstrates conduct that reflects a commitment to these standards. Participates in training activities as required by the compliance program by the stated deadlines.
44. Cultural â€" Demonstrates an awareness of the patients’ and coworkers’ views, traditions, and actions in light of individual cultures. Asks patients and families about specific beliefs, practices, and customs that may be relevant and important during medical treatment and hospitalization. Understands and is able to incorporate into patient care how those preferences affect the way in which care should be delivered. Respectfulness is shown to coworkers.
45. Communication â€" Ability to proficiently read, write, understand, and communicate in English commensurate with the duties and responsibilities of the position to understand and respond to policies, procedures, overhead pages and alarms, in a manner that will ensure personal health and safety, and the safety of other staff, patients, and visitors, during the course of an emergency or an unusual incident, should one occur while present at the work site or in the facility.
46. Service Orientation â€" Supports the organizational and service area’s mission and vision. Demonstrates knowledge of and applies the UWMC Standards for Service Excellence: Introduces themselves; Escorts as needed; Responds and follows through with complaints; Asks what name the person wishes to be called; Refers people to those who can give assistance; Apologizes and provides additional services for patients who have been inconvenienced or who need special assistance; Assists if someone looks lost; Privacy is maintained and care-related discussions are conducted in private settings; Anything else is always the manner in which conversations are ended. Demonstrates the ARISE (Accountability Respect Innovation Service Excellence) values.
47. Relationships and Teamwork â€" Communicates effectively and respectfully with individuals and groups. Contributes to positive working relationships and collaborative teamwork with all disciplines and departments. Recognizes own stress and the impact on others. Identifies and manages stressors utilizing the guidance of others. Remains flexible with changes that are occurring in the department and/or medical center. Concerns/issues regarding departmental/organizational operations are communicated to the employee’s supervisor/manager.
48. Economics of Care â€" Demonstrates knowledge of cost efficiencies in the delivery of care such as identifying and pursuing quality improvement opportunities and utilizing appropriate supplies and resources.
Professional Requirements:
49. Maintains a professional appearance and acts as a role model to the staff.
50. Maintains regulatory requirements.
51. Completes annual educational requirements.
52. Acceptable attendance record.
53. Attends management meetings.
54. Ensures confidentiality of patients' records.
55. Resolves personnel concerns, utilizing the grievance process as required.
56. Ensures compliance with policies and procedures regarding operations, fire, safety, and infection control.
57. Complies with all organizational polices regarding ethical business practices.
58. Communicates the mission, ethics and goals of the clinic.
Requirements:
Requirements: Bachelor's Degree in Nursing AND at least a minimum of three (3) years of management / supervisory experience (preferably in a medical setting). Preferred Master's Degree in Nursing and experience in the conduct of clinical research.
- Basic computer knowledge. (Word and Excel)
- Demonstrated leadership abilities.
- For physical demands of position, including vision, hearing, repetitive motion and environment, see following description.
The University of Washington is a leader in environmental stewardship & sustainability , and committed to becoming climate neutral.
The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu .
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to University of Washington.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Thu, 30 Aug 2012 09:50:53 GMT
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